User Guides

How to write good user guides 

Writing good user guides is an artform and essential skill to learn. Good user guides are the foundation of workplace technology, so here’s how to master them: 

Know Your Audience 

Understand the knowledge level and technical expertise of your target audience to appropriately tailor the user guide’s content and language. Use clear and concise language, avoiding jargon and technical terms that could be confusing. Ensure explanations are provided where necessary. 

Organize Content Effectively 

Structure the user guide logically, condensing complex processes into manageable steps. Include headings, subheadings and bullet points to organize information, enabling users with quick and efficient navigation.  

Use Visual Aids 

Incorporate screenshots, diagrams and illustrations to support written instructions and clarify complex concepts. Visual aids enable users to visualise the steps and processes described in the guide, simplifying the process. 

Provide Contextual Help 

Anticipate common questions or issues users may encounter and include troubleshooting tips, FAQs and helpful hints throughout the user guide. Providing contextual help enables users to troubleshoot problems independently, finding their own answers instead of contacting support. 

Update Regularly 

Technology evolves rapidly, so it’s essential to keep user guides up to date with the latest features, updates and best practices. User guides should be regularly reviewed and revised, ensuring information is accurate and relevant. User feedback should be incorporated within updates, and changes or improvements to the technology should be addressed.