Giving AV & IT Integrators a structured way to deliver better aftercare.
Clear documentation and full asset visibility help integrators protect margins, retain clients and become proactive service partners, adding value for clients under their own brand.
From handover to ongoing value.
Want to provide consistent aftercare/service at scale?
Want to understand how your installs work (or don’t work) once your handover to the client is done?
Sick of high service costs and time wasted from unnecessary reactive callouts?
Difficulty differentiating your services against competitors offering?
Looking to improve efficiency and create valued partnerships with clients?
Why Alpha Victor?
Client-facing portal
With direct access to guides, feedback and support links → differentiate and professionalise your service and improve their user experience.
Asset register + documentation in one place
Reduces your service overhead and allows your teams to focus on activities that build relationships.
Proactive alerts
Spot and diagnose potential problems before clients do – firmware updates, end of life, end of support, end of warranty, recurring user issues and the need for additional training or better user guides.
360° room views
Put yourself in the room, remotely to help with troubleshooting and reduce the need to visit site.
Reduced engineer callouts
Increased service contract renewals
Higher client satisfaction scores
Differentiation → win rate in RFPs
