Drowning in tickets, chasing documentation and battling vague fault reports?
We are changing the game: every fault is tied to an asset, every room is accessible through 360° walkthroughs and every schematic is at your fingertips.
Proactive alerts and self-service guides reduce noise, while your team focuses on what matters.
Ready to empower your team and deliver better levels of service?
Repetitive tickets with repetitive “how-to” questions?
Constant firefighting with limited context on faults?
Wasting time searching for documentation, schematics or asset details?
Frustration from end-users when tech doesn’t “just work.”?
Why Alpha Victor?
Extend your first line of support
Co-ordinated and structured fault reporting directly to spaces and assets. Remove the guesswork, improve efficiency and empower your users.
Gather organised feedback
Provided a platform for users to give you feedback on your spaces and technology.
As-built designs, schematics, elevations, 360° walkthroughs up to date and centrally managed
Give your technicians the information they need, help them to arrive prepared and ready to resolve issues.
Interactive user guides and “how to” videos
Reduce repetitive tickets and help your users to help themselves and provide training “on demand”.
Alerts & proactive monitoring with checklists
Get ahead of potential issues and inform users of the impact on the performance of their spaces with checklists for your teams to complete and alerts on key dates linked to warranty expiries, firmware updates, end of life or end of support on devices.
Data
Start to build a holistic picture of your technology and workspace portfolio.
Reduce ticket volumes
Resolve faults faster
Increase your first-time fix rate
Lower support costs
